Because we’re different. Good different.
Why we’re different
When you buy a drill, what you’re really trying to buy is a hole. When you apply for car finance, what you’re trying to do is make personal transport affordable.
Most finance companies will lend you the money, wait till you fall asleep, and sneak out the back door. That’s not us – we’re in it for the long haul, there for you in sickness and health.
That’s because organising personal transport doesn’t stop at the purchase price of the car. You’ve got to manage WOFs, Regos, Servicing, Repairs, Insurance, and you’ve even got to fill up with fuel! If the bills aren’t annoying enough, you’ve got to remember to pay them too, or risk a fine.
That’s why we don’t see ourselves as a finance company (despite our name). Instead, we’re a car ownership company with a simple goal: a complete ownership package that works for you, your car, and your budget.
As it turns out, we’re quite good at it. We’re NZ’s highest rated car financier on Google and Trustpilot, and in the last three years our registration programme has saved our clients over $100k* in fines alone!
In 2017 there were 235,000 rego fines issued – at $200 a pop that’s $47,000,000, or $11.60 per car per year. Based on this rate, over the last three years our maintenance programme has saved our customers around $104,000 in rego fines!
Our amazing team
We’re all-round good sorts
We’re all in this together and we have each other’s back. We’re about treating people with respect, taking responsibility and keeping a sense of humour. (Drama kings and queens aren’t tolerated!)
We’re trusted and straight up
We’re open, we’re honest, we’re 200% ethical and we always do the right thing. If there’s an issue, we raise our hand and discuss it – then we can work together on the solution. Communication is central to everything we do – we keep each other in the loop, we trust each other and encourage everyone to share their thoughts early.
We deliver a truly awesome customer experience
Our products and services empower our customers and genuinely add value, keeping them in the driver’s seat and wanting more. We listen to our customers and we work with them. We put the ‘cherry on top’ by going the extra mile and making sure they get what they want and need. We know we’re doing a great job when our customers refer someone to us, or come back for more.
We’re innovative, creative and quick off the markWe’re always looking for new and better ways of doing things. We’re not afraid to try things out - or of making the odd blunder and learning from it. We’re always on the ball and aware of what’s happening around us, so we can quickly grab the opportunities that come our way. We see change as an opportunity not a threat.
We grow great people
We work really hard to employ fabulous people. Energy, optimism, flexibility, creativity, diversity and a not-so-serious streak are all highly valued. We’re informal but focused, and truly value ideas and execution. Personal development is actively encouraged and cheered on. We love to have fun and celebrate together when we do well.
We do what’s right by those around us – our customers, our colleagues, our dealers, our suppliers and our shareholders. We listen, we empathise and we help. Even if we need to have a tough conversation, we do so with the utmost respect and care.