FAQs
Check out our most frequently asked questions below
How can I make a payment?
If you need to make a payment, you can make a bank transfer directly to our bank account - our details are on our Finance Information page, found here.
Please remember to use your loan number or registration number as a reference so we know it's you that made the payment!
What are your Christmas hours, and what happens with payments over the break?
We're closed on Christmas Day, Boxing Day, New Years Day, and the day after (December 25th + 26th, & January 1st + 2nd). Outside of these days, we'll be operating our normal hours of 8:00am - 6:00pm Monday - Friday.
If you have a direct debit payment due on a public holiday, it'll be debited on the the next working day.
If your vehicle has been fitted with a Go Connect device and you're experiencing an emergency or your starter is interrupted, send "ENBL" to 3411 via SMS from the mobile number we have on file. If you have any of your six emergency enables left, we'll automatically enable your starter for a period of three hours.
How does interest work?
When your application is approved, you’ll be assigned an interest rate as a percentage. This rate is divided by 365, and calculated on your remaining balance at the end of each day. Every month this is charged to your account.
What interest rate will I pay?
This depends on your credit assessment. Our current interest rates are available on our products and rates sheet on the finance information page.